General Manager

Job Description

Title: General Manager

Hours: 50+ Hours/Week Spring/Summer – 40+ Hours/Week Fall/Winter

Pay: $57,800- $65,000

Benefits: Health, Vision, and Dental Insurance contribution, Free Chiropractic Care, 401K match after 1 year, Paid Time Off and Personal Time Package, EAP Program, Opportunity for Profit Sharing

Job Summary and Mission: The General Manager ensures the business's daily and long-term success through day-to-day operations. This job contributes to the success of Little Man Ice Cream Company by creating and maintaining the unique Little Man experience for customers, team members, and partners. The General Manager is responsible for managing the overall operations of the shop. These duties include, but are not limited to, the Key Responsibilities listed below

Key Responsibilities:

Leadership 

• Work with a professional demeanor that represents the company
• Develop strategic operational plans and goals 
• In charge of responding to all events of the business – including those in crisis
• Drives the implementation of company programs by developing action plans that meet operational and organizational objectives
• Approaches management with integrity and honesty that correlate and promote the culture, values, and mission of Little Man Ice Cream Company
• Constantly display and perform proper procedures and protocols 
• Constantly uphold the 6 Senses of Little Man

Inventory Management

• Execute daily and weekly inventory 
• Work with all vendors and chefs to establish a positive dynamic relationship
• Place product orders 
• Analyze inventory trends
• Analyze product pricing trends
• Uphold high-quality product standards 
• Educate and train staff on product (production, storage, and use)

Operational Management 

• Implement and oversee Standard Operating Procedures for the following areas of retail store management:
  • Brand oversight:
    • Ensures entities/concepts are performing at a high level and within company values/mission
  • Health Code Standards:
    • Follows all Colorado State Health Department Standards—in charge of ensuring stores are prepared for health code audits from local and state entities. Upholds pristine cleanliness standards
  • Cleanliness:
    • Upholds pristine cleanliness standards and enforces cleanliness with staff
  • Guest Service:
    • Employs action plans with store managers that create the industry’s best guest experience, aligning with LMIC’s 6 Senses and RICE
  • Store Operations:
    • Oversees and confirms that stores are operating within LMIC’s Standard Operating Procedures
  • Audit all systems at stores to ensure values, approaches, and operations are aligned with LMIC standards

Financial Management

• Manage day-to-day purchasing
• Manage store cash flow
• Manage staffing levels
• Manage the store’s financial performance
• Oversee daily bookkeeping via the accounting system
• Manage employee wages
• Prepare and analyze financial reports

Staff Management

• Motivate, coach, and discipline employees to align with the company manual
• Hire new employees
• Delegates appropriate responsibilities to team members through planning, strategic identification, and communication
• Create short-term and long-term goals
• Conduct employee performance reviews  
• Manage employee schedules 
• Create a positive and enriching organizational culture 
• Conduct ongoing training through workshops, company meetings, and orientations 
• Manage a seasonal team of 25-60+, including shift leaders, and the Assistant General Manager
• Provide an educational environment in which employees can learn and thrive
• Trains the team to keep a clean shop, and develops a culture of outstanding cleanliness

Community Engagement

• Work with local tenants, shop owners, schools, and community members to develop a holistic sense of community.
• Seek to develop a connection to all guests, encouraging a welcoming environment and repeat business.
• Consistently attend local community meetings and always maintain a mindset of staying in touch with your local environment. 
• Attend Company Community Outreach Meetings

On-site Event Coordination

• Work with the Director of Marketing to manage the event schedule
• Execute events according to plan and protocol
• Manage the relationship between plaza tenants, shops, and event performers

Innovation

• Create an environment that is welcoming to change and ongoing innovations; create a culture where ideas are commended, and input is highly considered
• Stay on the cutting edge of management, procedures, and customer service
• Implement new company procedures and policies

Marketing and Sales

• Work with the Operations Manager on all marketing and sales goals
• Implement procedures for promotions and initiatives 
• Strong focus on KPI metrics
• Assist in managing Social Media accounts

Inclusivity

• Foster an environment that is open and welcoming to all – an organizational community that thrives with different races, backgrounds, gender identity, socioeconomic status, sexual orientation, political affiliation, body type, religious beliefs, and individual ability 

Experience Requirements: 

• F&B Retail Management Experience – 4+ years
• Staff Management of a team of 20+

Knowledge, Skills, and Abilities Requirements 

• Contagious personality, interpersonal skills
• Ability to lead a high-performance team in a high-velocity environment
• Strong sense of high-quality customer service
• Capable of receiving ongoing feedback and constructive critique
• Ability to strategically handle large workloads through prioritizing, delegating, and having a remarkable attitude
• Strong problem-solving skills
• Ability to communicate professionally, concisely, and effectively
• Ability to manage all operations of the store independently
• Able to stand, lift, and work hard for extensive periods consistently
• Possess a valid driver’s license & reliable transportation
• Able to work holidays and weekends when required 

Core Competencies

Fosters an enriching organizational culture 

Understands that a positive culture throughout the entire store will bleed to the customer. We are in the business of customer service, a service that encompasses customers, employees, neighbors, partners, etc. 

Ongoing Development

Constantly looks for ways to improve personal growth by investing in self-reflection and provides the same approach to leadership. Demands nothing but full potential out of self and team members. 

Result Oriented 

Understands what drives overall business success and demonstrates a can-do mentality to obtain goals. Strategically creates and deploys analytical action plans. Anticipates obstacles -- acts to prevent or minimize impact.  

Owns the company

Passionately and courageously runs the store. Takes personal responsibility to do the right thing and persists in times of uncertainty and challenge. Demands nothing but excellence in all aspects of operations.