Restaurant Manager

Restaurant Manager Dunkin'

Lead with Energy. Inspire Your Team. Deliver Great Guest Experiences.

We're looking for an experienced, motivated Restaurant Manager to lead a high-performing Dunkin' team. If you're passionate about developing people, delivering exceptional guest service, and driving operational excellence, we'd love to meet you.

This is more than a management positionit's an opportunity to build a winning culture, develop future leaders, and make a measurable impact on business performance every day.

What You'll Do

As Restaurant Manager, you'll be responsible for the overall success of the restaurant by leading your team and ensuring every shift meets Dunkin' brand standards.

Leadership

• Recruit, hire, train, coach, and retain exceptional team members.
• Create a positive, respectful, and accountable workplace culture.
• Develop Shift Leaders and Crew Members for internal promotion.
• Lead by example through professionalism, integrity, and strong work ethic.

Operations

• Execute all Dunkin' operational and brand standards consistently.
• Deliver fast, friendly, and accurate guest service.
• Maintain exceptional product quality and food safety standards.
• Ensure restaurant cleanliness and organization inside and outside the building.
• Manage labor to maximize productivity while controlling costs.
• Monitor inventory, ordering, food costs, and waste.
• Maintain equipment and coordinate repairs when necessary.

Business Performance

• Drive restaurant sales and profitability.
• Achieve key performance metrics including:
• Guest Satisfaction
• Speed of Service
• Order Accuracy
• Food Safety Compliance
• Labor Management
• Food Cost
• Team Retention
• Secret Shopper and Brand Standards Scores
• Analyze restaurant reports and implement action plans to improve results.

Administrative Responsibilities

• Create weekly schedules based on business needs.
• Complete payroll accurately and on time.
• Ensure compliance with all company policies and employment laws.
• Maintain accurate records and complete required reporting.

What We're Looking For Required Qualifications

• Previous restaurant management experience (Quick Service Restaurant experience preferred)
• Proven leadership and team development skills
• Strong communication and organizational abilities
• Ability to work in a fast-paced environment
• Basic computer proficiency
• Reliable transportation
• Flexible availability, including mornings, evenings, weekends, and holidays

Preferred Experience

• Dunkin' experience
• Multi-unit leadership development
• P&L management
• Inventory and food cost control
• Hiring and staffing
• Performance coaching

Schedule Expectations

This is a full-time salaried leadership position.

Managers are expected to:

• Work a minimum of 45 hours per week
• Be scheduled five days per week
• Maintain flexibility based on business needs
• Lead peak business periods, including mornings, weekends, and holidays when necessary
• Be present on the restaurant floor, coaching and supporting the team

What We Offer

• Competitive salary
• Performance bonus opportunities
• Paid vacation
• Health, dental, and vision benefits (where available)
• Paid training and leadership development
• Career advancement opportunities
• Employee meal and beverage discounts
• Supportive leadership team
• Opportunity to grow within a successful franchise organization

The Leader We're Looking For

You don't just manage shiftsyou build teams.

You believe every guest deserves outstanding service. You hold yourself and your team accountable to high standards, coach with purpose, celebrate success, and create an environment where people enjoy coming to work.

If you're ready to lead with energy, develop future leaders, and operate one of the best Dunkin' restaurants in the area, we encourage you to apply today.

Join our team and help us deliver America's favorite coffee, one exceptional guest experience at a time.

Company Introduction

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.