Job DescriptionJob Description Front of House Restaurant Manager Position Summary: The Front of House Manager is responsible for overseeing all guest-facing operations of the restaurant to ensure excellent service, smooth daily operations, and a positive dining experience. This role leads the FOH team, maintains service standards, and acts as the primary point of contact between guests and management. Key Responsibilities Guest Experience Ensure every guest receives prompt, friendly, and professional service Handle guest inquiries, concerns, and complaints in a timely and courteous manner Monitor dining room flow and atmosphere Build relationships with regular guests to encourage repeat business Maintain high standards of cleanliness and presentation in all guest areas Operations Oversee daily front-of-house operations including host stand, servers, bartenders, bussers, and runners Coordinate with kitchen management to ensure efficient communication between FOH and BOH Manage reservations, waitlists, and floor plans Ensure compliance with health, safety, and company policies Monitor service timing and quality during all shifts Staff Leadership Hire, train, schedule, and supervise FOH staff Conduct pre-shift meetings and ongoing staff coaching Enforce company policies and service standards Handle performance evaluations and disciplinary actions when necessary Foster a positive, team-oriented work environment Administrative Duties Create and manage staff schedules Control labor costs and maintain timecard accuracy Assist with inventory, ordering, and vendor communication Prepare daily reports and track sales performance Ensure proper cash handling and closing procedures Qualifications Minimum 2-3 years restaurant management experience Strong leadership and communication skills Excellent customer service and problem-solving abilities Ability to work in a fast-paced environment Knowledge of POS systems and restaurant software Flexible schedule including nights, weekends, and holidays Food handler and alcohol certification (as required) Be able to lift 10-25pds Skills Required Team leadership and motivation Conflict resolution Time management and organization Multitasking under pressure Professional appearance and demeanor Strong attention to detail Reports To: General Manager Supervises: Hosts, Servers, Bartenders, Bussers, Food Runners