Job Tasks
- Smile and always maintain a positive attitude
- Follow all Chickie's & Pete's service standards
- Resolve customer complaints about food quality or service taking all appropriate actions to turn dissatisfied Guests into return Guests
- Direct cleaning of kitchen and dining areas to maintain sanitation standards
- Monitor actions of staff and Guests to ensure that health and safety standards and liquor regulations are followed
- Check quality of deliveries including fresh and frozen food, seafood, and baked goods
- Arrange for maintenance and repair of equipment and other services
- Recruit, hire, train and when necessary, terminate employees; ensure all paperwork is in order
- Develop employees by providing ongoing feedback and establishing performance expectations
- Provide management staff with performance reviews
- Maintain an accurate and up-to-date plan of restaurant staffing needs
- Prepare schedules and ensure that the restaurant is staffed for all shifts; relief staff when needed to maintain proper labor numbers
- Adhere to company standards and service levels to increases sales and minimize costs, including food, beverage, supply, utility, and labor costs
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Responsible for ensuring consistent high quality food preparation and service
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Meet store budget by minimizing expense items and managing overall P&L of store
- Work with corporate office staff for efficient provisioning and purchasing of supplies
- Supervise portion control and quantities of preparation to minimize waste
- Ensure proper security procedures are in place to protect staff, Guests, and company assets
- Ensure a safe working and dining environment to reduce the risk of injury and accidents
- Complete accident reports promptly in the event a Guest or employee is injured
- Execute store promotional events
- Facilitate communication to ensure management and staff is aware of specials and promotions
- Delegate effectively to management staff
- Cater to high profile, VIP Guests
- Additional tasks as assigned
Main Responsibilities, Required Skills and Knowledge
Guest Service
Must consistently be able to assess, anticipate and meet Guests' needs and respond quickly without losing focus or projecting a mood that detracts from the Guests' overall dining experience.
Communication
Must clearly communicate in a professional manner with Guests, vendors, coworkers, and management. They must understand instructions, read written company memorandums, and communicate when he or she needs more direction or training.
Interpersonal Relationships
Must adapt to different personalities of Guests and coworkers without losing focus.
Teamwork
Working together as a team is a critical success factor of any restaurant. Establishing good working relationships is key to maintaining a team-oriented work environment.
Sales Techniques and Guest Influence
Must understand all Chickie's & Pete's products and services as well as can understand Guest's needs clearly. Must gain experience and become current in state-of-the-art sales methods. Must meet sales goals.
Performing General Physical Activities
Must perform physical activities in a variety of environmental conditions that require moderate strength including cleaning, climbing, lifting, walking, balancing, and handling of materials. Must be able to stand for long periods of time.
Problem Solving and Conflict Management
Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact, and initiative according to company policy and procedure. In situations where you are unsure of what to do, always get your manager involved.
Analytical Skills
General accounting and mathematical skills required along with point-of-sale application knowledge. Must use logic and reasoning to identify solutions and alternatives for a successful outcome to problems.
Technical Skills
Must correctly operate various mechanical devices such as POS systems, credit card machines, mixers, and hot beverage makers.
Language Skills
Must speak and write with excellent command of the English language including proper spelling and grammar.
Quality Control and Priority Assessment
Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the Guests.
Flexibility
Willing to assist with the workload of others when needed and take on additional responsibilities that may be assigned at any given time based on volume of business, staffing, etc.
Time Management Skills
Must know and use methods and organizational techniques to delegate appropriate tasks and manage staff workloads in a manner that promotes efficiency and respects the time of others.