4 jobs found

Assistant General Manager Role Purpose Assist in leading restaurant managers and team members in the execution of an excellent guest experience resulting in increasing guest counts, sales and MOP growth. Ensures decisions and actions are in alignment with the Credo and Guiding Principles and all TGI Fridays standards are met. To select, coach and develop team members. Key Responsibilities & Accountabilities Manages all day-to-day restaurant operations with a focus on delivering a great guest experience; supervises and support 36 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers. Aligns all behavior with the Credo and Guiding Principles. Executes on all brand standards. Identifies opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketing promotions. Assists with the determination of current and future staffing needs in the restaurant to ensure an adequate number of talented team members are available to deliver a great guest experience. Identifies and develops high potential team members and managers to fill future openings. Provides ongoing and honest feedback, coaching and development to managers and team members. Evaluates performance fairly and frequently and holds managers and team members accountable to results. Creates a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met. Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return Guests. Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and procedures. Key Decisions Makes: Team member hiring Team member terminations Team Member wage increases, with input of Human Resources Employee relations issues. Partners with Employee Relations department and / or Director of Operations depending on severity. Guest Relations issues. Partners with Guest Relations department and / or Director of Operations depending on severity. Influences: Manager terminations Identifying opportunities and enacting plans to grow sales within the four walls of the restaurant Partners with the DO to create annual budget and sales projections Measures of Success Guest satisfaction and guest complaints Revenue growth Controlling cost PACE Staffing Level and Staff Turnover Development and promotion of Team Members Qualification Requirements 4-year college degree preferred. Minimum of 2 years of experience in Restaurant Management with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities. Must be capable of performing all functions and meeting all qualification standards for all hourly positions. Knowledge of P.O.S. system and the back office systems to fulfill management functions. Competencies ASSESSING AND SELECTING TALENT: Effectively identifies and evaluates the talent within your restaurant in order to select individuals that exhibit pride, passion and personality and to build top performing teams Proactively identifies strong candidates and sells Fridays in order to get the best talent on board. Identifies high potential within the team in order to maximize internal promotes Thinks strategically when making hiring decisions to get the right people in the right positions Identifies great talent based on diverse backgrounds, skills, and abilities as well as common passion for the business Effectively identifies gaps in talent and assembles the right mix of people (internally and externally) on the team to complement individual and group strengths Utilizes selection tools and processes as guidelines to effectively assess and hire the right people for the team Knows who top performers are and takes the necessary steps to engage and retain them COACHING FOR PERFORMANCE: Spends time guiding, teaching and providing clear and directed feedback to your team to help them to grow and succeed Provides guidance, direction and mentoring to help managers/team members reach their full potential Provides honest and upfront feedback that is specific, timely and action-oriented Uses relentless follow-up as a method of consistently encouraging and reinforcing effective performance Critically evaluates managers/team members unique developmental needs and builds plans to maximize strengths and improve weak areas. Identifies what managers/team members are doing well and provides positive reinforcement Delegates tasks and projects to managers/team members in order to help them learn new skills that can prepare them for the next level LEADS AND INSPIRES OTHERS: Sets the example for the team by living the TGI Fridays credo and values; effectively influences and motivates them to reach goals Acts with integrity in all restaurant and personal dealings; demonstrates consistency in words and actions Demonstrates genuineness, openness, and approachability and consistently treats all team members and guests with dignity and respect Effectively manages stress level during difficult situations Demonstrates the ability to understand and adjust leadership style to fit others needs Rallies and harnesses the energy within the restaurant by being present, upbeat and engaged Frequently and genuinely acknowledges and rewards strong performance Knows when to step back and allow others to lead the charge on team initiatives FLEXIBLY ADAPTS AND MANAGES CHANGE: Keeps up with shifting business needs and embraces change in order to drive results Responds quickly to changing needs and adapts as necessary to meet new challenges Displays a positive, confident attitude for tackling new challenges and initiatives Builds support and commitment among team members by explaining purpose and goals around organizational initiatives Ensures that changes are fully integrated into operations and sustained over time Perseveres through resistance to change with positive influence and firm accountability COMMUNICATION: Keeps everyone on the same page through frequent information sharing and open dialogue Creates open dialogue within the team that results in greater clarity and understanding of goals and expectations Demonstrates effective listening by being available to team members and responding to needs and concerns Communicates the why behind important goals and initiatives to gain buy-in Respects the opinions of others; listens to comments and concerns with an open mind Holds frequent meetings where information is shared freely with managers and team members Takes advantage of opportunities to engage in one-on-one communication MANAGING EXECUTION: Sets performance standards and follows up relentlessly to ensure accountability for top quality results. Ensures 100% compliance with standard operating procedures Sets high standards and always looks to raise the bar Follows up to ensure disciplined execution of procedures and sustained results by consistently communicating expectations and measuring outcomes Delegates and follows up consistently in order to hold managers accountable Confronts sub-par performance directly and hold people accountable for making improvements Makes tough but necessary decisions in regards to discipline PASSION FOR THE GUEST: Ensures that every action and decision leads to an exceptional guest experience Models exemplary hospitality by engaging regularly with the guests and interacting in a positive, sincere manner Encourages Team Members to focus efforts and attention on retaining guests for repeat visits Effectively balances guest needs with TGI Fridays business needs Utilizes unit performance data and guest feedback to improve the guest experience Shows awareness of guest needs and expectations; prevents problems before they occur Follows up to ensure that guest issues and complaints are addressed and resolved promptly MANAGING FINANCIAL RESULTS: Demonstrates a thorough understanding of the financial components of the restaurant and how to impact results Analyzes financial profit and loss results, guest satisfaction measures, and other key performance data Uses appropriate tools and resources to monitor locations performance and understands factors that affect success and growth Partners with the DO to devise strategies to grow the business at their location Establishes local brand visibility to drive sales, traffic, and return visits Displays critical insight into the key drivers of business success Makes financial needs an important consideration in plans and decisions DECISION MAKING & PROBLEM SOLVING: Thinks problems through, acts with urgency and always keeps the best interests of the brand at heart when making decisions Able to digest information quickly, boil it down, and identify relevant issues . click apply for full job details

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Shift Leaders are responsible for supervising employees and general operations of the restaurant. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service. Pay Rates Starting between: $16.50 - $24.87 / hour Qualifications Previous experience or working knowledge of restaurant operations Incredible customer service skills & the ability to help maintain a customer focused culture Must be proficient with a calculator, computer, and other equipment Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Background check is required Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Pay Details: $16.50 - $24.87 / hour

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description Deli Shift Leaders are responsible for supervising team members in the hot deli area. Along with providing excellent guest service, they are to assist the Deli Manager by ensuring that food in the hot deli is fresh and the area is kept clean and well stocked. The ideal candidate for this position will have a basic knowledge of food safety standards and have experience in the food service industry. Pay Rates Starting between: $16.50 - $24.87 / hour Qualifications Experience in a similar position, especially with a restaurant or foodservice background Incredible customer service skills & the ability to help maintain a customer focused culture Ability to maintain equipment according to food safety standards Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives Must be able to work a flexible schedule of nights, days, weekends, and holidays Additional Information Fuel Discount Nation-wide Medical Plan/Dental/Vision 401(k) Flexible Spending Accounts Adoption Assistance Tuition Reimbursement Flexible Schedule Weekly Pay Job Location Pay Details: $16.50 - $24.87 / hour

At Taco Bell, We're hungry for Más . Más Heart, Más Flavor, and Más Value. If YOU want Más in YOUR life read on Do YOU know how to inspire and engage? Do you make others smile easily? When YOU say, "Thank You", do you mean it? Do YOU believe that everything is possible? Are YOU a born leader? Can you lead the people? Are YOU a foodie? Do you know what it takes to make AWESOME food? Are YOU proud when your team achieves success? Are YOU a quick learner with career growth aspirations? If YES, YOU have a career at Taco Bell! Why NLI? Great People, Top Pay & Benefits, and Job Security, with an ever-expanding company providing opportunities for advancement to make a fulfilling career Apply for whatever reason guides you, stay for the work family you find! At Northland Investments we don't just talk, we walk the talk. Maybe you're looking for extra cash, a reason to get out of the house, or you want to build a career but don't know where to start. We're here for all the above and we want to let you in on a "secret" - most of our District Managers, Directors, and even our President/Owner, they started as a Team Member with our Franchise! No joke, we grow from within and we're proud of it. What started with one Taco Bell in Mount Pleasant in 1987, now includes 3 states, 5 Brands, 72 restaurants, and we're not close to done. We need you to be our future Leaders! We're in need of the right person to fill our Assistant Restaurant General Manager position and will provide all the tools needed to become a success. This is a 40 Hour per week Hourly position. We Provide: Medical, Dental, Vision Packages & Teladoc 401K w/employer match PTO - Vacation & Sick Time Monthly Bonus Program Biannual Reviews w/Raise Potential Biannual Merit Bonus Tuition Reimbursement Scholarship Opportunities Focus of the Month Bonus Opportunities Flexible Schedules Life & Disability Insurance Supplied Uniforms Free Meals On The Job Training - Get Paid to Advance Your Career! RSDS Discount Program - Cell Plans, Vacations, Apparel, and more Job Responsibilities: Hands on Day-to-Day Activities of the Restaurant, not limited to: Monitoring Food, Guest, & Employee Safety Monitoring Food & Labor Controls Running Shifts & Working Through Shift Leads Cash Handling Supporting GM Duties, not limited to: Maintaining Current Initiatives & Goals Administrative Responsibilities Interviewing, Hiring, & Training General Maintenance Work a 40 Hour Work Week Ability to adjust your schedule based on stores current needs Qualifications: A Passion to Lead & Develop People and Drive Results Minimum 1 Year Restaurant Supervisory Experience Basic Food Safety Knowledge - ServSafe Training Provided Basic Math and Computer skills Strong Guest Service Skills Strong Communication Skills Strong Conflict Resolution Skills We have fun, and we offer personal challenges and growth. Under the General Manager, the Assistant Manager has the overall responsibility for directing the daily operations of the restaurant, ensuring compliance with company standards in all areas of operation, including produce preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.